> For the complete documentation index, see [llms.txt](https://docs.smaq.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.smaq.io/documentation/plans-and-billing/plans-and-billing.md).

# Overview

SMAQ's pricing is built around four tiers (**Starter**, **Growth**, **Scale**, **Agency**), a **14-day trial** that gives you Growth-tier features for free, and a **credit-based AI usage model**. After trial, if you don't subscribe, your org enters **restricted mode** — limited but functional.

### Pages in this section

* [Trial & restricted mode](/documentation/plans-and-billing/trial-and-restricted.md) — how the 14-day trial works and what changes after.
* [Credits & top-ups](/documentation/plans-and-billing/credits-and-top-ups.md) — how AI usage is metered, what burns credits, how to buy more.
* [Upgrade or downgrade](/documentation/plans-and-billing/upgrade-downgrade.md) — moving between tiers, monthly vs annual.

### Quick reference

| Question                          | Answer                                                                                                                                                                             |
| --------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| How much does SMAQ cost?          | Depends on tier. See [Tiers explained](broken://pages/HOOsaBYkwAu0cfNo2Xy2); current pricing is shown in-app at [app.smaq.io/billing](https://app.smaq.io/billing).                |
| Do I need a credit card to start? | No. The 14-day trial is free and doesn't require a card.                                                                                                                           |
| What happens after the trial?     | Your org goes into [restricted mode](/documentation/plans-and-billing/trial-and-restricted.md) until you subscribe.                                                                |
| Can I change tier mid-month?      | Yes. Upgrades take effect immediately; downgrades take effect at the end of your billing cycle. See [Upgrade or downgrade](/documentation/plans-and-billing/upgrade-downgrade.md). |
| What's a credit?                  | A unit of AI usage. See [Credits & top-ups](/documentation/plans-and-billing/credits-and-top-ups.md).                                                                              |
| Can I get a refund?               | Talk to <info@smaq.io>. We handle case-by-case.                                                                                                                                    |

### Where to manage billing

* In any organization, click **Settings → Billing** (Owner role required).
* Or use the V3 pricing dialog from any upgrade prompt in the app.

> **\[Screenshot needed]** Billing settings page showing current tier, billing cycle, next renewal date, payment method, and the Manage subscription button.

### Annual vs monthly

Every paid tier supports both monthly and annual billing. **Annual saves 20%** (roughly two months free). Pick whichever matches your budget cycle.

### Stripe-managed checkout

All subscriptions flow through Stripe Checkout. You'll never enter card details inside SMAQ — you'll be redirected to Stripe's hosted checkout page. After subscribing, manage your card and invoices through Stripe's customer portal (the **Manage subscription** button takes you there).

### Receipts and invoices

Stripe emails an invoice for every charge. If you need a tax ID or VAT number on the invoice, add it in Stripe's customer portal under Billing details.

### Special cases

* **V2 grandfathered customers.** If you're on the legacy V2 Pro plan, you'll see a migration dialog inviting you to V3. The original V2 pricing remains valid for your existing subscription — you don't have to migrate until you choose to.
* **Agency tier customers** typically work with us on contract terms. Email <info@smaq.io> to discuss.
* **Enterprise / annual prepay with custom terms** — email <info@smaq.io>.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.smaq.io/documentation/plans-and-billing/plans-and-billing.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.