Overview
SMAQ's V3 pricing — four tiers, a 14-day trial, credit-based AI usage. Find the right plan and understand what happens when limits hit.
SMAQ's pricing is built around four tiers (Starter, Growth, Scale, Agency), a 14-day trial that gives you Growth-tier features for free, and a credit-based AI usage model. After trial, if you don't subscribe, your org enters restricted mode — limited but functional.
Pages in this section
Trial & restricted mode — how the 14-day trial works and what changes after.
Credits & top-ups — how AI usage is metered, what burns credits, how to buy more.
Upgrade or downgrade — moving between tiers, monthly vs annual.
Quick reference
How much does SMAQ cost?
Depends on tier. See Tiers explained; current pricing is shown in-app at app.smaq.io/billing.
Do I need a credit card to start?
No. The 14-day trial is free and doesn't require a card.
What happens after the trial?
Your org goes into restricted mode until you subscribe.
Can I change tier mid-month?
Yes. Upgrades take effect immediately; downgrades take effect at the end of your billing cycle. See Upgrade or downgrade.
What's a credit?
A unit of AI usage. See Credits & top-ups.
Can I get a refund?
Talk to [email protected]. We handle case-by-case.
Where to manage billing
In any organization, click Settings → Billing (Owner role required).
Or use the V3 pricing dialog from any upgrade prompt in the app.
[Screenshot needed] Billing settings page showing current tier, billing cycle, next renewal date, payment method, and the Manage subscription button.
Annual vs monthly
Every paid tier supports both monthly and annual billing. Annual saves 20% (roughly two months free). Pick whichever matches your budget cycle.
Stripe-managed checkout
All subscriptions flow through Stripe Checkout. You'll never enter card details inside SMAQ — you'll be redirected to Stripe's hosted checkout page. After subscribing, manage your card and invoices through Stripe's customer portal (the Manage subscription button takes you there).
Receipts and invoices
Stripe emails an invoice for every charge. If you need a tax ID or VAT number on the invoice, add it in Stripe's customer portal under Billing details.
Special cases
V2 grandfathered customers. If you're on the legacy V2 Pro plan, you'll see a migration dialog inviting you to V3. The original V2 pricing remains valid for your existing subscription — you don't have to migrate until you choose to.
Agency tier customers typically work with us on contract terms. Email [email protected] to discuss.
Enterprise / annual prepay with custom terms — email [email protected].
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