> For the complete documentation index, see [llms.txt](https://docs.smaq.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.smaq.io/documentation/organization/members.md).

# Members & invitations

Every SMAQ organization has its own list of members. Org membership is the prerequisite for accessing any project in the org. Project-level [member roles](/documentation/projects/manage-project-members/member-roles-and-access.md) are managed separately.

> **\[Screenshot needed]** Organization Settings → Members tab showing the member list with org roles and Last active timestamps.

### Org-level roles

There are two roles at the organization level:

| Role       | Permissions                                                                                                                  |
| ---------- | ---------------------------------------------------------------------------------------------------------------------------- |
| **Owner**  | Manage billing, all members, all projects, org-level settings.                                                               |
| **Member** | Has org membership (required for project access) but can't change org settings. Project-level access controlled per-project. |

Most people are org Members. Owners are usually founders and the billing-responsible person.

### Inviting an org member

1. Open the **Organization Settings** page (your org name in the top nav → **Settings**).
2. Click the **Members** tab.
3. Click **Invite member**.
4. Enter email, pick org role (Owner or Member).
5. Send.

The invitee receives an email and joins the org once accepted.

> **\[Screenshot needed]** Invite Member dialog with email field and role dropdown (Owner / Member).

### After invitation

Org members don't automatically have access to any projects. You (or another project Owner/Editor) need to invite them to specific projects. See [Invite team members](/documentation/projects/manage-project-members/invite-team-members.md).

The two-step model (org invite, then project invite) is intentional: it lets you have teammates in the org without giving them access to every client/brand the org manages.

### Changing org roles

1. Organization Settings → Members.
2. Click a member.
3. Change role.

Promoting a Member to Owner gives them billing access. Be deliberate.

### Removing an org member

1. Organization Settings → Members.
2. Click the member → **Remove from organization**.

Removing them also removes them from every project in the org. Their direct work (dashboards they created, chat history) is preserved with their name attached.

### Re-inviting

If someone left and rejoins, re-invite them. They'll create a new membership; their previous chat history and work attribution remain in place.

### Pending invitations

The Members tab also shows pending invitations with **Resend** and **Revoke** options. Invitations expire after 7 days.

### Tips

* **Don't make everyone an Owner.** Billing access is sensitive.
* **Audit periodically.** Quarterly check of org membership to remove ex-teammates.
* **For client access, skip org membership.** Invite clients directly to specific projects as [Viewers](/documentation/projects/manage-project-members/member-roles-and-access.md) — they don't need org access.

### Related

* [Member roles and access](/documentation/projects/manage-project-members/member-roles-and-access.md) — project-level roles.
* [Billing & usage](/documentation/organization/billing-and-usage.md) — controlled by org Owners.