Review historical user messages
See what your users are asking in SMAQ AI
Prerequisite:
This feature is only available to organization owner
Viewing User Messages
To view and filter messages asked by users in each project, follow these steps:
Navigate to "Organization Settings".
Click on "User Messages".
Filtering Results
On the "User Messages" page, you can easily filter the results to find specific conversations:
Filter by Project: Select a project name from the filter options to view messages only associated with that project.
Filter by User: Select a specific user to see all the messages they have asked across your projects.
This allows you to quickly track user activity and project-specific inquiries.
Hint
Why View "User Messages"?
Viewing user messages provides critical insight into how your users interact with SMAQ AI and helps you continuously improve the system. The main reasons to review this data are:
Building Comprehensive Playbooks:
By analyzing questions asked across different projects and users, you can identify common themes, repetitive queries, and clusters of related questions.
This data is essential for developing smarter, more robust playbooks that can handle multiple related questions simultaneously, reducing the need for users to ask sequential, single-topic questions.
Assessing User Training Needs:
Reviewing the phrasing and complexity of user questions helps determine if users are utilizing SMAQ AI effectively.
If you notice users struggling to frame queries, asking very basic questions repeatedly, or misusing project features, it indicates a need for additional training, updated guidelines, or clearer in-app prompts. This ensures users get the maximum value out of SMAQ AI.
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